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1. General Our terms do not affect your statutory rights as a consumer Returns & Refunds Policy 2. Legal compliance. Our returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all business to consumer transactions within the UK where a consumer does not meet the vendor. 3. Errata. Product colours, materials and designs may occasionally vary slightly from the image due to design changes. 4. Availability. In the event that an item is unavailable when you order we will inform you as soon as possible. An alternative or full refund will be offered if money has already been paid. 5. Cancellation. You may cancel your order at any time before it has been dispatched and will be given a refund less a 6% admin fee to cover card/paypal charges. 6. Returns. If for any reason you are not satisfied with your purchase you may return it within 7 days. It must be in its original condition and packaging. Goods returned for reason other than fault or damage will be refunded less the cost of delivery. Refunds cannot be made for perishable products i.e plants. The address of our returns is:- Warden Hill Farm Plant Nursery Warden Hill Dorchester Dorset DT2 9PW Proof of posting is not proof of receipt by us. We recommend you use Royal Mail Recorded or Special Delivery. If an incorrect or incomplete delivery address is specified, resulting in failed delivery, redelivery can be arranged (subject to a redelivery cost) or a refund can be issued less delivery costs. Where goods are faulty postage costs will be refunded. Privacy Policy Privacy & Disclosure Warden Hill Farm Limited understand and respect your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the business services we provide for you, or as required under UK law. We may use your email address to contact you about future offers and special deals but you can unsubscribe from these emails and we will not contact you again. Data Collection Warden Hill Farm Limited will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and fulfil your order. We do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998. Testimonials. If you have enjoyed our service then we would like to know about it. By the same token, if you have had a problem or something has upset you about our company or products, please inform us as soon as possible. We always try to exceed your expectations. As a small family run plant nursery, it is important to us to make sure we get it right so you will recommend us to your friends and family. We would like to tell others how good our service is, and therefore may out your comments on our testimonial page for all to see |
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